Article aims to describe crisis as a natural process in the life of the organization. The main definitions related to the issue of the crisis, and causes of crises, both internal and external were presented. This scientific item synthesizes existing literature to create a list of crisis-response models and develops a set of guidelines for appropriate use of a given research. The issue of crisis was considered from methodical positions of its multi aspects, which emerged from the practical needs, known models of crisis management were described, and the relationship between exposure to human factors to crisis, the direction of organizational development, during which there are many models of crisis management and instruments were examined.

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