All managers, whether brand-new to their positions or well established in the corporate hierarchy, can use a little brushing-up now and then. The skills-based Briefcase Books Series is filled with ideas and strategies to help managers become more capable, efficient, effective, and valuable to their corporations. As customer loyalty increasingly becomes a thing of the past, customer relationship management (CRM) has become one of today's hottest topics. Customer Relationship Management supplies easy-to-apply solutions to common CRM problems, including how to maximize impact from CRM technology, which data warehousing techniques are most effective, and how to create and manage both short- and long-term relationships.

This Encyclopedia was designed with the overarching goal to collect together in a single resource the knowledge generated by this interdisciplinary field, highlighting the links between science and practice. In it, scholars, health care practitioners and the general public will find a wealth of information on topics such as physical activity, stress and health, smoking, pain management, social support and health, cardiovascular health, health promotion, and HIV/AIDS. This two-volume set includes more than 200 entries on topics covering all aspects of health and behavior. In addition, the Encyclopedia of Health and Behavior includes a comprehensive set of additional resources with entries on selected organizations and an appendix with a detailed annotated listing of such organizations as well as Web sites of interest.

Theodor Adorno is a widely-studied figure, but most often with regard to his work on cultural theory, philosophy and aesthetics. The Sociology of Theodor Adorno provides the first thorough English-language account of Adorno's sociological thinking. Matthias Benzer reads Adorno's sociology through six major themes: the problem of conceptualising capitalist society; empirical research; theoretical analysis; social critique; the sociological text; and the question of the non-social. Benzer explains the methodological and theoretical ideas informing Adorno's reflections on sociology and illustrates Adorno's approach to examining social life, including astrology, sexual taboos and racial prejudice. Benzer clarifies Adorno's sociology in relation to his work in other disciplines and the inspiration his sociology took from social thinkers such as Marx, Weber, Durkheim, Kracauer and Benjamin. The book raises critical questions about the viability of Adorno's sociological mode of procedure and its potential contributions and challenges to current debates in social science.

These and many other questions are answered in this new radical history of sport by leading historian of sport and society, Professor Tony Collins. Tracing the history of modern sport from its origins in the burgeoning capitalist economy of mid-eighteenth century England to the globalised corporate sport of today, the book argues that, far from the purity of sport being ‘corrupted’ by capitalism, modern sport is as much a product of capitalism as the factory, the stock exchange and the unemployment line. Based on original sources, the book explains how sport has been shaped and moulded by the major political and economic events of the past two centuries, such as the French Revolution, the rise of modern nationalism and imperialism, the Russian Revolution, the Cold War and the imposition of the neo-liberal agenda in the last decades of the twentieth century. It highlights the symbiotic relationship between the media and sport, from the simultaneous emergence of print capitalism and modern sport in Georgian England to the rise of Murdoch’s global satellite television empire in the twenty-first century, and for the first time it explores the alternative, revolutionary models of sport in the early twentieth century. Sport in a Capitalist Society is the first sustained attempt to explain the emergence of modern sport around the world as an integral part of the globalisation of capitalism. It is essential reading for anybody with an interest in the history or sociology of sport, or the social and cultural history of the modern world.

Power is a central concept in many disciplines in the social sciences, including political science, sociology, social-psychology, organization studies, urban politics and planning. This encyclopedia provides a much needed authoritative and comprehensive coverage of the use of power in those different discourses, enabling the different language communities to learn from each other. It provides a compendium of the concepts that build the ways in which power is conceptualized and provides analyses of related concepts. It also provides a sourcebook for those interested in studying power, and it cross references the many insights that have been provided by theorists over the years. With comprehensive coverage of the use of power in the social sciences, the encyclopedia serves as a one-stop point of reference for the diverse and complex ways in which power has been used. It also provides a reference for debates central to the issues of power in different contexts and for related topics, showing how these disparate topics are related to power.

Over the past four years, Alex Ferguson has been reflecting on and jotting down the highlights of his extraordinary career, and here he reveals his amazing story as it unfolded, from his very early days in the tough shipyard areas of Govan. Sir Alex announced his retirement as manager of Manchester United after 27 years in the role. He has gone out in a blaze of glory, with United winning the Premier League for the 13th time, and he is widely considered to be the greatest manager in the history of British soccer. Over the last quarter of a century there have been seismic changes at Manchester United, with the only constant element the quality of the manager's league-winning squad and United's run of success, which includes winning the Champions League for a second time in 2008. Sir Alex created a purposeful, but welcoming, and much envied culture at the club, which has lasted the test of time. He discusses managing these enormous changes and the growth of Man U as a global sports power. He shares the farewells to Roy Keane and David Beckham, describes the process of building a new Champions League side around Ronaldo and Rooney, and ruminates upon the great rivalries with Liverpool, Arsenal, Chelsea, and City. He also shares his thoughts on the psychology of management and his passions and interests outside of the game.

On Friday nights many parents want to have a little fun together—without the kids. But “getting a sitter”—especially a dependable one—rarely seems trouble-free. Will the kids be safe with “that girl”? It’s a question that discomfited parents have been asking ever since the emergence of the modern American teenage girl nearly a century ago. In Babysitter, Miriam Forman-Brunell brings critical attention to the ubiquitous, yet long-overlooked babysitter in the popular imagination and American history. Informed by her research on the history of teenage girls’ culture, Forman-Brunell analyzes the babysitter, who has embodied adults’ fundamental apprehensions about girls’ pursuit of autonomy and empowerment. In fact, the grievances go both ways, as girls have been distressed by unsatisfactory working conditions. In her quest to gain a fuller picture of this largely unexamined cultural phenomenon, Forman-Brunell analyzes a wealth of diverse sources, such as The Baby-sitter’s Club book series, horror movies like The Hand That Rocks the Cradle, urban legends, magazines, newspapers, television shows, pornography, and more. Forman-Brunell shows that beyond the mundane, understandable apprehensions stirred by hiring a caretaker to “mind the children” in one’s own home, babysitters became lightning rods for society’s larger fears about gender and generational change. In the end, experts’ efforts to tame teenage girls with training courses, handbooks, and other texts failed to prevent generations from turning their backs on babysitting.

The Sane Society is a continuation and extension of the brilliant psychiatric concepts Erich Fromm first formulated in Escape from Freedom; it is also, in many ways, an answer to Freud's Civilization and its Discontents. Fromm examines man's escape into overconformity and the danger of robotism in contemporary industrial society: modern humanity has, he maintains, been alienated from the world of their own creation. Here Fromm offers a complete and systematic exploration of his "humanistic psychoanalysis." In so doing, he counters the profound pessimism for our future that Freud expressed and sets forth the goals of a society in which the emphasis is on each person and on the social measures designed to further function as a responsible individual.

The traditional Eurocentric view of state formation and the rise of civilization is vigorously challeged in this unusually broad-ranging, up-to-date and innovative book. Using research from archaeology, ethnology, and anthropology, the authors examine the dynamics of political centralization, the nature of social inequalities, state formation, the nature of bureaucracy and the role of literacy in a variety of historical and geographical contexts. They examine the developments and resistences encountered in state formation and the mechanisms which produce cumulative development on a world-historical scale. United by a common committment to dialogue and to the idea that archaeology cannot exist in isolation from other social and historical sciences, this volume will be essential to all those working on issues of social inequality.